At SAVVY IPTV, we strive to provide a quality IPTV service to our customers. However, we understand that situations may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions for refunds related to our services.

1. Eligibility for Refunds

Refund requests may be considered in the following situations:

• Technical Issues: If you experience significant technical issues with our service that we are unable to resolve in a reasonable time frame, you may be eligible for a refund.
• Service Downtime: If the service is unavailable for an extended period due to issues on our end (excluding scheduled maintenance), we will review your request for a refund.
• Subscription Cancellation: If you cancel your subscription within a specified grace period, you may be eligible for a full or partial refund.

Refunds are not guaranteed and are subject to our review of the specific circumstances surrounding your request.

2. Refund Process

To request a refund, you must contact our customer support team at [contact@fastystream.com] within [From  Monday to Friday] of the original purchase or subscription renewal. You will need to provide the following details:

• Your account information (email, username).
• A description of the issue or reason for the refund request.
• Any relevant transaction details or proof of purchase.

We will review your request and respond within [5-7 Days]. If your request is approved, we will process your refund to the original payment method.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of Mind: If you simply change your mind about the service after purchase.
• Partial Use: If you have already used the service or content provided for the period requested and the issue is not related to technical malfunction.
• Violations of Terms: If your account has been suspended or terminated due to violations of our Terms of Service.
• Third-Party Payment Processors: If a refund is requested through third-party payment processors and they have their own refund policies, we will follow their guidelines.

4. Cancellations

You may cancel your subscription at any time by following the cancellation instructions in your account settings or by contacting customer support. Cancellations will take effect immediately, but no refunds will be issued for partial periods or services used.

5. Refund Method

If eligible, refunds will be issued to the original payment method used at the time of purchase. Refunds may take up to [10-14 business days] to be processed, depending on the payment method.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed about our refund terms.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

SAVVY IPTV
Email: Contact@fastystream.com
Phone: +42………..
Address: ……….